Working NYC

Role: Digital Product Designer

https://working.nyc.gov

During the summer of 2020, the Mayor's Office of Workforce Development partnered with our agency to create Working NYC, which helps New Yorkers prepare for and find a job through free job and adult education programs. My primary role on this product is to develop and manage the brand identity and lead the design strategy working closely with the product manager, content strategist, and lead engineer. Since the initial launch, I have established a feature development framework that combines qualitative and quantitative feedback mechanisms to lead design research and feature development on the site. Using this framework has led to features informed by user-driven studies and data such as the newsletter, inclusive design pattern iteration, and the website's job posting feature.

 

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